Website Terms and Conditions

Privacy Policy

Design Cre8 Promotions implements the Google Analytics Advertising Features which makes use of first and third-party cookies and identifiers together.
You can opt out of the Google Analytics Advertising Features that Design Cre8 Promotions uses through Ads Settings, Ad Settings for mobile apps or any other available means.
Click here for Google Analytics’ currently available opt-outs for the web.

Sample policy for BULK orders

We understand that our clients require samples in order to close a deal.

Design Cre8 Promotion’s order policy is as follows:

Products with an individual product price of less than R30 excluding VAT may not be returned.
Memory sticks may not be returned for credit.
Products must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
It may take up to a week to carefully check products that are returned and once we are satisfied that products are fit for resale we will issue the refund or credit note.
Damage to any part of product or packaging will result in products not being accepted for return.
Importantly, when returning products, the original invoice relevant to the products needs to accompany the returned goods before a credit note will be issued and a refund effected.
EFT refunds are processed every Friday.
All orders need to be paid for and collected within 5 working days of invoice date and if not paid and collected within this time, they will be cancelled..

Branding Terms and Conditions for BULK orders

Acceptable File Formats: .CDR / .EPS / .AI / .PDF / .FH

Vector artwork is preferred.
We accept PC format artwork only.
We offer branding layout services if you can not provide your own.
- Artwork not received in the correct format will attract a redrawing fee of R200 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.
- Branding cancelled after layouts have been generated will be charged for at R100 excluding VAT per layout completed.

Tips to help you prepare your artwork

All fonts must be converted to curves to avoid font substitutions.
Please include font and size if typesetting is requested.
Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
Please forward the electronic artwork directly to your design@designcre8.co.za.
Upon written approval of layouts please confirm with your Account Manager that they have received your signoff. Alternatively you can do this online.
Design Cre8 Promotions cannot take responsibility for non-delivery of orders if layout approval is not received.
Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
If cheques are deposited into one of our four bank accounts, branding will only commence once payment has cleared (for clients not on payment terms).
Unfortunately faxes can and do sometimes go missing. Please confirm that proof of payment has been received by your Account Manager. Design Cre8 Promotions cannot take responsibility for missed deadlines if payment has not been confirmed with your Account Manager.
For fast clearing of orders please e-mail admin@designcre8.co.za
Reminders will be sent out daily if we require either approval or payment from you before commencing with a job. If you have paid for and approved the order and are still receiving these reminders, please contact your Account Manager directly to ensure that we have received all the relevant information.
Delivery dates are quoted from the day after artwork approval and receipt of payment – whichever is later.
Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

Artwork Fees

Artwork received in the correct format will not be charged for.
Artwork not received in the correct format will attract a redrawing fee of R200 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.
Branding cancelled after layouts have been generated will be charged for at R100 excluding VAT per layout completed.

General Terms and Conditions

Once stock has been collected/delivered from/by Design Cre8 Promotions, Design Cre8 Promotions has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.

Design Cre8 Promotions cannot accept returns on incorrect items which have already been branded regardless of whether it’s Design Cre8 Promotion’s fault or not.

It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.
In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
We do not accept returns on discontinued and clearance items.
We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730
The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.
Day 1 of branding is the day after receipt of both artwork approval and payment (COD clients).
Lead times exclude weekends, South-African public holidays and Design Cre8 Promotion’s annual shutdown period.
In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.

Payment

In the case of cheques deposited into one of our four bank accounts, stock will not be released until the funds have been cleared in our account.
We do not accept cash for any orders since having cash on the premises is a security risk.
We accept MasterCard, Visa and Debit cards (We do not accept Amex and Diners).
We encourage EFT’s and have facilities at our offices to make Internet payments.
Stock will only be released once proof of payment has been received. We encourage you to pay into our matching bank account ensure that your order is cleared immediately.
Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be released once payment has reflected.
For orders that require branding, branding will only commence once stock and branding has been paid for in full.
Please contact your Account Manager to confirm that we have received your proof of payment, once payment has been made.
Design Cre8 Promotions cannot be responsible for missed deadlines if you have not confirmed that payment has been received.

Orders collected by courier

Select the courier service upon checkout and payment where the fee will be applied according to your delivery address. If your selected address might require an additional fee, we will be in contact with you to collect the balance before the courier is booked from our side.
Please accurately complete all the required fields on the form when completing the cart checkout payment system.
Please do not send your couriers to collect orders until you have received an email from Design Cre8 Promotions notifying you that your goods are ready for collection.
Please ensure that your courier knows who they are collecting for and how many orders they are collecting. All relevant invoice numbers must appear on the collection form.
Stock will not be released to couriers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof to Design Cre8 Promotions, and confirmed that we have received the proof of payment.
If your account is in credit, please advise us upfront to use your credit to clear the relevant invoices otherwise your credit will not be used.

Design Cre8 Promotions Cancellation Policy

Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
Once an order to the value of R5000 or more has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.
All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees.
Branding will not commence until full payment has been received for COD clients. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R5000 or more.
In the case of cancelled orders where layouts have been done, a layout fee of R100 including VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless the branding deadline has been indicated to your Account Manager upon placement of order.
For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
Orders for clients on payment terms may not be cancelled after sitting on our shelves for 10 working days.
Collected stock may not be returned, unless approved in writing by Management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Design Cre8 Promotions Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.
Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.
Cancellation fees need to be paid before further orders will be processed.

The following terms and conditions will apply to clients on our retail customers:

(everything else remains as per the above terms and conditions)

Orders may only be placed online. No emailed, faxed or verbal orders will be accepted.
A WhatsApp chat (+27 66 200 1156) rather than a dedicated Account Manager will be available to answer your queries.
In-house Branding is available but is paid for.
Embroidery will be quoted separately.
Bulk orders may only be returned for credit, at your expense, to the our warehouse in Doornpoort, Pretoria.

Deliveries:

Durban deliveries require 24 hours from the time of dispatch to arrive at the customer (excluding weekends).
Cape Town deliveries require 48 hours from the time of dispatch to arrive at the customer (excluding weekends).
Port Elizabeth deliveries require 48 hours from the time of dispatch to arrive at the customer (excluding weekends).
Bloemfontein deliveries require 24 hours from the time of dispatch to arrive at the customer (excluding weekends).
Namibia deliveries require 48 hours from the time of dispatch to arrive at the customer (excluding weekends).
Botswana deliveries require 48 hours from the time of dispatch to arrive at the customer (excluding weekends).
Deliveries to Namibia and Botswana are only done for clients residing in these areas. Please contact your Account Manager for more detailed information about deliveries to Namibia and Botswana as they have different VAT implications.
Should you require a guaranteed delivery date, please arrange for your courier to collect the order from our Doornpoort warehouse in Pretoria. Design Cre8 Promotions will not be held responsible should the above delivery times not be met, whether through the fault of Design Cre8 Promotions or the courier company.

DELIVERY SERVICE (BOOKED VIA WEBSITE):

Deliveries can be booked to destinations within South Africa only.
Orders will only be dispatched for delivery once all invoices booked on the same delivery are ready for collection. If there are branded orders on the invoices booked for the same all job cards on the invoices must be ready for collection before the order is dispatched for delivery. The lead time for unbranded orders is approximately 24 hours. Lead times for branded orders must be checked with your account manager.
COD clients: branded orders that include delivery on the invoice will only proceed once the invoice is paid in full (including the delivery cost) and all job cards are approved.
In cases where the delivery invoice is separate to the invoice/s being delivered, delivery will only take place once the delivery invoice is paid in full and the order/s being delivered are ready for collection. Payment for a delivery only invoice post orders being ready for collection may affect the delivery lead-time.
Should you require a guaranteed delivery date, please book your delivery accordingly, bearing in mind the total lead-time for the invoice/s you are couriering. Design Cre8 Promotions will not be held responsible should the above delivery times not be met, whether through the fault of Design Cre8 Promotions or the delivery service.
Deliveries must be booked by 1pm where Design Cre8 Promotions will receive stock the following day and collection or delivery will be arranged, there might be instances where the picking of stock might take longer then it will be received by Design Cre8 Promotions within 48 hours. Orders booked after 1pm might arrive at Design Cre8 Promotions within 48 hours after which collection or delivery will be arranged.
Day 1 of the delivery lead-time is the day after the goods have left Design Cre8 Promotions.
Delivery lead-times are dependent on consignment weight, service selected and destination.
As power banks contain lithium batteries they cannot be overnighted to areas where the overnight service requires that goods be airfreighted.
Branding lead-times exclude delivery lead-times.
Delivery cannot be cancelled once the order/s are on a collection shelf.

Sample Orders:

Sample orders consisting of less than 10 line items can be emailed to the below email address:
– sample@designcre8.co.za .
Sample orders that are emailed to the above email addresses and are received by 11h00 will be ready for your collection within 24 hours unless otherwise advised by your Account Manager.

Unbranded Bulk Orders:

Unbranded bulk orders will be dispatched to Design Cre8 Promotions the day after payment has been received. If however your order is ready earlier, we will do our utmost best to get it onto that days truck for same day receiving by Design Cre8 Promotions. Collection or delivery will be arranged after received by Design Cre8 Promotions.
If you place your order online, you can do so until 23h00 and your order will be dispatched the following day (provided payment is made) from where it will be received by Design Cre8 Promotions and collection or delivery can be arranged by Design Cre8 Promotions.

Branded Orders:

Branded orders that are due to be completed at 16h30 will be dispatched to the Design Cre8 Promotions on the same day where collection or delivery can be arranged the following day.

Payments:

Please send your proof of payment for all orders to admin@designcre8.co.za.
Your Account Manager will contact you if any unforeseen issues arise.

Please Note:

Should there be any delays from SAA Cargo, DSV or Triton, you will be notified via email.
Design Cre8 Promotions will not be held responsible for such delays.
Please do not attempt collection of an order until you have received the emailed notification stating that your order is now ready for collection.
To view Design Cre8 Promotion’s full Terms & Conditions, please refer to the QUICK LINKS section on our website (www.designcre8.co.za). The link can be found at the bottom of the homepage.

Display Terms and Conditions:

Where skins are available for sale as stand-alone items, Design Cre8 Promotions is able to refit skins onto Design Cre8 Promotions-purchased hardware at our Pretoria Head Office. Should a client request that Design Cre8 Promotions refit skins, the return of hardware to Design Cre8 PromotionsPretoria Head Office will be for the client’s account. Once complete, Design Cre8 Promotions will make the items available for collection or delivery for the client’s account.
Refitting of skins by Design Cre8 Promotions is subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, Design Cre8 Promotions will not be able to refit skins.
If the client is reskinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. Design Cre8 Promotions cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.
It is the client’s responsibility to ensure they order the correct skin for the correct display unit.
Reskinning is specifically tailored to fit to Design Cre8 Promotions display hardware. Design Cre8 Promotions cannot be held responsible for any skins purchased to fit third party hardware.
All artwork must be created in CMYK and Pantone colours must be included as a Pantone solid coated spot within the print file supplied. Please note failing this will result in no colour matching taking place.
Due to the limited colour gamut of various digital CMYK print methods not all Pantone colours can be achieved. We endeavour to match as close as possible and colour variation will take place on different materials, e.g. PVC versus fabric.
Fluorescent and metallic Pantones cannot be matched. Only a tonal representation thereof can be achieved.
Digital Dye Sublimation is not designed for constant, long-term exposure to sunlight.
Overexposure to sunlight will reduce the longevity of the print.
We encourage you to take care of the Display fabric and remove it from direct sunlight at all opportunities.
Display fabrics purchased from Design Cre8 Promotions come with a 3-month limited print fade warranty.

Display repair policy:

Display hardware purchased from Design Cre8 Promotions comes with a 3 year limited mechanical repair warranty.
The warranty excludes display hardware that has been mishandled, abused or not used for its intended purpose.
Display hardware that is under warranty and requires repair must be returned to Design Cre8 Promotions Pretoria at the clients own expense. All broken or damaged parts must be included.

POPI ACT AGREEMENT AND CONSENT DECLARATION:

WHEREAS IT IS AGREED THAT

All parties agree that they will comply with POPI regulations and process all the information and/or personal data in respect of the services being rendered in accordance with the said regulation and only for the purpose of providing the Services set out in the agreement to provide services.

The company (also called the service provider), all the parties to this agreement, the service provider’s employees and the client’s employees and any subsequent party/parties to this agreement acknowledge and confirm that

One or more of the parties to this agreement, will possess and will continue to possess information that may be classified or maybe deemed as private, confidential or as personal information.
Such information may be deemed as the private, confidential or as personal information in so far as it relates to any party to this agreement.
Such information may also be deemed as or considered as private, confidential or as personal information of any third person who may be directly or indirectly associated with this agreement.

Further it is acknowledged and agreed by all parties to this agreement, that such private, confidential or as personal information may have value and such information may or may not be in the public domain. For purposes of rendering services on behalf of the client, the service provider and any party associated with this agreement and/or any subsequent or prior agreement that may have been/will be entered into, irrevocably agree that “confidential information” shall also include inter alia and shall mean inter alia:

(a) all information of any party which may or may not be marked “confidential,” “restricted,” “proprietary” or with a similar designation;
(b) where applicable, any and all data and business information;
(c) where applicable the parties may have access to data and personal and business information regarding clients, employees, third parties and the like including personal information as defined in POPI regulation; and
(d) trade secrets, confidential knowledge, know-how, technical information, data or other proprietary information relating to the client/service provider or any third party associated with this agreement and (including, without limitation, all products information, technical knowhow, software programs, computer processing systems and techniques employed or used by either party to this agreement and/or their affiliates.

All parties irrevocably agree to abide by the terms and conditions as set out in this agreement as well as you agree and acknowledge that all information provided, whether personal or otherwise, may be used and processed by the service provider and such use may include placing such information in the public domain. Further it is specifically agreed that the service provider will use its best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes of the agreement.

It is confirmed that by submitting information to the service provider, irrespective as to how such information is submitted, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this policy.

SHOULD YOU NOT AGREE TO THE TERMS AND CONDITIONS AS SET OUT IN THIS AGREEMENT AND CONSENT DECLARATION YOU MUST NOTIFY THE SERVICE PROVIDER IMMEDIATELY FAILING WHICH IT WILL BE DEEMED THAT YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS SET OUT ABOVE

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact your Account Manager in this regard.

Website Terms and Conditions